Return Policy
We accept returns within 14 days of delivery only for defective or incorrect items; and the items must be in their original condition and packaging.
In order to protect your rights, please ensure that you must follow this procedure below when receiving the items:
- Check the parcel for any visible damage before opening or unboxing. If there are damages or unusual conditions on the parcel, you may use your mobile phone to record.
- Start recording a video before opening the parcel or breaking the seal.
- Record the entire process continuously, including: parcel condition, shipping label, the items conditions, missing items or incorrect products.
- Contact us immediately.
IMPORTANT: A complete unboxing video is required for any refund, return or damage claim. Claims for damaged, missing or incorrect items without this complete unboxing video may not be accepted.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to: electrical parts that have been installed, custom-ordered parts, and parts damaged due to improper installation.
Refund Process
Refunds will be issued via the original payment method. Please allow 5-10 business days for the refund to appear in your account.